Having problems ordering or using our website?

We're here to help - Please email us at or call Customer Services on 0845 004 1141. Our opening hours are Monday - Friday, 9am to 5:30pm. If you send us an email, or leave us a voicemail outside of these hours, we will get back in contact with you when office next re-opens.

We aim to respond to all email and voicemail enquiries within 4 working hours.

How can I get in contact with you?

Other than emailing us at or phoning our Customer Services line on 0845 004 1141, you can contact us by post at:

Speedgate Direct
Speedgate Enterprises Ltd
Speedgate Farm
Fawkham, Longfield
Kent DA3 8NJ

Other Frequently Asked Questions:

Who Are Speedgate Direct?
What Is Your Price Promise?
What Are Your Delivery Charges?
How Are The Savings Values On This Site Calculated?
Can I Order Over The Phone?
Can I Pick Up My Order?
When Will You Deliver?
What If I Am Not In When Delivery Is Attempted?
Can I Have Next Day Delivery or Weekend Delivery?
What Is Your Returns Policy?

Who Are Speedgate Direct?

Speedgate Direct is a trading division of Speedgate Enterprises Ltd. Click here to find out all about us.

What Is Your Price Promise?

Our Price Promise means that you won't be able to buy a product on this site cheaper elsewhere. Click here for more information.

What Are Your Delivery Charges?

Unlike many online retailers, we are proud to display our delivery charges and don't wait until you have gone to the checkout before telling you how much extra delivery is going to cost. Click here to view our charges, including information on our free standard delivery offer.

How Are The Savings Values On This Site Calculated?

All savings displayed on this site are based on Recommended Retail Price (RRP) or where no RRP is available, the retail price has been calculated based on a standard industry markup percentage for the relevant product(s).

Can I Order Over The Phone?

Yes you can order over the phone. However, if you have access to the Internet we would advise you to order through our website as this is the most secure payment method and you will receive an order confirmation by email.

Can I Pick Up My Order?

You are more than welcome to pick up your order from our premises, but any delivery charges will still apply.

Why Do Delivery Charges Still Apply?

Speedgate Direct is a mail order company and we achieve the best prices for our customers by keeping within a simple supply chain model. A variation in this process for individual orders causes considerable manual intervention and in turn, this brings associated costs.

When Will You Deliver?

Most orders will be delivered by Parcelforce within five working days. However, this can be longer for items where we have to order in products from our suppliers. Should the delay be significantly increased from the advised estimate at the point of order, we will contact you to discuss any available options.

Parcelforce usually deliver between 9am and 5pm Monday to Friday, but cannot guarantee a specific time.

What If I Am Not In When Delivery Is Attempted?

Parcelforce will try to leave the parcel with a neighbour or re-deliver during the following couple of days. You will receive a card through your door advising you of the attempted delivery and giving you the opportunity to make your own arrangements with the delivering depot. In the event delivery is still not made, a further card will be left informing you of a local post office from where you can collect your parcel.

Can I Have Next Day Delivery or Weekend Delivery?

We are currently only able to offer our standard delivery as detailed above, although we hope to expand our service in the future.

What Is Your Returns Policy?

In The Event Of There Being an Alleged Fault with an Item

We will arrange to have it collected and returned to us. If we judge that the item is not faulty, we will not be able to issue a refund and the item will be returned to you at your expense.

You will receive a full refund if we agree that there is a fault with the item.

Requests for refunds of this nature must be communicated to us in writing or by email within 14 days of your receipt of the goods.

If The Item Does Not Fit, or Is No Longer Required

We will be happy to refund most items that are returned to us in line with our Terms & Conditions. However any delivery costs and additional delivery or collection charges will be deducted from your refund.

We cannot accept returns of any safety equipment such as riding hats and body protectors regardless of condition due to the nature of these products.

You are under a duty to take reasonable care of the goods whilst they are in your possession and we reserve the right not to accept returned items which have been damaged whilst under your control.

Requests for refunds of this nature must be communicated to us in writing or by email within 7 days of the day after you receive the goods.

In all cases, we will not issue a refund until we have received the goods back at our premises and they have been inspected.

For further information on returns, please refer to our Terms & Conditions.