0
Your Profile
Your Basket 0
Your Offers 0
Continue Shopping
Checkout
Next Day Delivery Free Click & Collect Earn Rewards
To improve your shopping experience today and in the future, this site uses cookies.
Read our full Privacy Policy & Cookie information here
I Accept Cookies

Help & Frequently Asked Questions

If you would like help using this website or require further information about Speedgate, please feel free to contact us.

We have collated answers to many of the questions that we are regularly asked by customers so you may find the information you need under the relevant section below.

Gift Vouchers & E-Vouchers

Do you sell Gift Vouchers?
Yes - You can purchase Gift Vouchers in store and online. These can be used in any of our Speedgate stores or on our website.
Can I buy Gift Vouchers online?
Currently Gift Vouchers cannot be purchased online. If you would like to buy some and have them sent to you, please contact our Mail Order Department on 01474 872313 Option 4. Please note that Gift Vouchers are subject to a £5.99 delivery charge as they are sent via courier rather than by post in order to provide full tracking details and insurance in the event of non-receipt. We aim to dispatch any Gift Voucher orders received before 2pm on the same day, so they should be with you on the following working day.
Can I exchange a Gift Voucher for an E-Voucher?
Yes - If you have an in store Gift Voucher and would like to exchange this for an E-Voucher that can be used for a website order, please contact our Mail Order Department on 01474 872313 Option 4.

In Store

What is your returns policy?
We offer a full refund or exchange within 28 days of purchase. Please see our Returns Policy page for further details.
Are your staff trained in hat and body protector fitting?
Yes - Saddlery staff are fully trained in all elements of hat and body protector fitting. New staff are usually trained within a few weeks of their start date.
What is the minimum age for hat fitting?
The minimum age of child we fit hats to is 4 years old. This is due to the weight and pressure a riding hat can put on the child's neck. For children under 4 we recommend a bicycle helmet as they are a lot lighter.
Do you sell saddles?
No, unfortunately we do not stock saddles or have a Saddler on site.
If a product I'm after is not in your store, how long does it take to come in?
If we can source the product from our other stores, we aim to have it within 48 hours. If we have to order it from the supplier, the delivery times do vary but we aim to get it as quickly as possible - please ask a member of staff for further information.
Is there assistance available if I'm purchasing larger items from one of your stores?
Yes = We provide a carry-to-car service and we will also load your feed and bedding into your vehicle too if required.
Do you have a Speedgate own-brand range of feeds?
Yes - We have our own range of horse and dog food. There is a range of horse mixes and cubes, plus a range of dog foods including gluten free and puppy options.
Can I buy wormers over the phone?
Wormers can only be sold in store by one of our qualified SQPs. We aim to have one of our SQPs on duty at each site every day, however sometimes this is not possible. Please contact us for further information.
Can I get a discount if I buy feed in bulk?
Yes - We can offer discounts on certain products if you buy in bulk. It does depend on what the product is, how much you want to purchase and whether you can collect from one of our stores or require it to be delivered. Please contact us for further information.

Local Delivery

What areas do you deliver to?
We deliver to most postcodes in North West Kent. If you are unsure if you are within our delivery areas you can call the Delivery Department on 01474 872313 Option 2.
Is there a minimum amount I have to buy/spend to get a delivery?
Generally, we offer free delivery within our standard delivery area, however under certain circumstances a minimum order value of £75 may be required or a £5.99 delivery charge may be applied.
Can I add on Saddlery items, supplements, tools, etc?
Yes - Saddlery products can be delivered however this does not include body protectors or riding hats as these products need to be correctly fitted by a trained member of staff. Some Saddlery items cannot be returned through the delivery service - please check when ordering.
Do I still get loyalty points on my delivery?
We deliver to a different area each day of the week (Monday - Friday). You can use our post code checker here to find out which day we will deliver to your yard.
Will I have a regular delivery slot?
Yes - If your delivery address is on one of our scheduled rounds we will deliver to your yard on the same day each week. However please be aware that delivery times may change depending on the routes taken by our vehicles on the day.
Do I need to be there when you deliver?
No - Provided we have access to the yard and an area to leave the delivery, you are not required to be there.
If an item has been damaged or delivered incorrectly, what should I do?
You will need to contact the Delivery Department on 01474 872313 Option 2 within 24 hours of delivery. We will try to rectify the problem as soon as we can.
How can I order a Local Delivery?
You can order a Local Delivery over the phone on 01474 872313 Option 2 or by email to deliveries@speedgate.co.uk.
Can I collect some of the items on my delivery order?
Yes - Any items from your delivery order can be collected from one of our sites provided they have sufficient stock. Please note items that have not been paid for will not be available to collect.
Can I add or remove items from my delivery order?
Yes - Delivery orders can be adjusted up to 1pm the day before your delivery is due. To amend your order, please contact us on 01474 872313 Option 2.
When do I need to place my order by?
Delivery orders need to be placed before 1pm the day before your delivery is due. There is no limit on how early you can place the order.
I'm moving to a yard that you already deliver to but have never had a delivery from you before. What do I need to do?
Please contact us by phone on 01474 872313 Option 2 or email us at deliveries@speedgate.co.uk.
You don't currently deliver to my yard but I would like to start using your service. What do I need to do?
Please contact us by phone on 01474 872313 Option 2 or email us at deliveries@speedgate.co.uk.
Can I order non-stock items for delivery?
Yes - Non-stock items can be ordered for delivery but please allow 7-14 days for the item. Please note we cannot be responsible for stock shortages from our suppliers. Also please note that non-stock items are non-returnable unless faulty.
What happens if you deliver in the rain and I am not there to receive the delivery?
The delivery team will endeavour to either leave your items under cover or cover your items in plastic sheets to protect them from the worst of the rain.
Can I pay upon delivery?
No - All goods must be paid for before delivery.

Courier Delivery

Can I order over the phone?
Unfortunately we are not able to take orders over the phone at present.
Can I add or cancel items to or from my order?
Items can be added to or removed from your order providing the order has not been dispatched. When items are added to your order, the estimated shipping date may increase by a few days if the item is not immediately available on a Next Day service. We may also need to re-key your payment details if the total value of the order has increased.
Do I earn any loyalty points for online orders?
es, you can collect Customer Rewards points when you shop online. See Customer Rewards for more details.
When do you take payment from my account?
Payment is taken from your account when the order is placed. If you need to cancel or return items, we will refund your credit/debit card for the appropriate amount.
Can I pay for my order with a cheque?
Unfortunately, payment via cheque is not possible.
I live in a country or territory where VAT is not charged - how do I get this removed from my order?
Our systems will automatically remove any VAT from the prices shown in the shopping basket once you enter a delivery address that is not subject to VAT.
When will you dispatch my order?
Your order confirmation email will include an estimated shipping date. We aim to dispatch all orders within their estimated shipping dates. If for any reason we are unable to do this, a member of our customer services team will contact you informing you that there is a delay with your order and to discuss the options available to you.
What are your delivery charges?
Unlike many online retailers, we are proud to display our delivery charges and don't wait until you have gone to the checkout before telling you how much extra delivery is going to cost. Please click here to view full details of our charges.
Why do I incur a delivery surcharge?
Unfortunately, if you live in a remote part of the UK, you will incur a delivery surcharge. The postcodes that incur these surcharges can be viewed on our Delivery page. This is due to these areas being located outside the standard UK mainland delivery area and our courier companies having to pass on these deliveries to local agents. We do not make any extra money from deliveries to remote areas - we are simply passing on the surcharges that our couriers charge us.
Which courier companies do you use?
The majority of our orders are dispatched using DHL Parcel UK. Other couriers may be used when address or parcel details are not suited to our preferred carrier.
How long does delivery take?
All UK mainland orders are dispatched on a next working day service once all the items are available in stock. Our couriers usually deliver between 9am and 5pm Monday to Friday, but cannot guarantee a specific time.
What happens if there is no-one in to receive delivery of my order?
The delivery driver will try to leave the consignment with a neighbour or redeliver during the following couple of days. You should receive a card through your door advising you of the attempted delivery and giving you the opportunity to make your own arrangements with the local depot for redelivery.
Why hasn't my order arrived within the Estimated Shipping Time?
The Estimated Shipping Time is a guideline for when you should expect to receive your order. If for any reason you have not received your consignment within this time and no card identifying an attempted delivery has been left by our courier, please contact us with your order reference number. We will contact our courier to locate your consignment and find out its status. If necessary, a redelivery can be arranged.
What do I do if an item has been damaged during transport?
If an item has been found to be damaged upon receipt of your order, please contact a member of our customer services team as soon as possible.
How do I return an item?

Any item that is not required can be returned providing the item and its original packaging are in a clean and re-saleable condition. Horse rugs will also need to be hair free. Certain Goods such as riding hats and body protectors cannot be returned to us as we have no way to verify that the Goods are in a suitable condition for resale. For full details, please refer to our Terms & Conditions.

Once the item has been received back at our offices and is found to be in a re-saleable condition a refund will be issued.

You can return an item to one of our stores, however it should still be in a clean and re-saleable condition as above.

What do I do if an item is faulty?
In the event of there being an alleged fault with a product that you have received, please contact our customer services team. We will then arrange to have the item collected and returned to us at our expense. The product will need to be inspected by us before a decision can be given and on the odd occasion, the faulty product may need to be returned to our supplier for further testing. After inspection a full refund or replacement item will be given if we agree that there is a fault.
Can I exchange an item?
Unfortunately, due to the way our system is set up we are unable to offer an exchange on any unwanted products. If an alternative product is required a new order will need to be created. This can either be done via the website or you can contact us on 01474 872313. We will be happy to refund you for the unwanted product once we have received it back at our offices.

Events

Where can I find details of what events and clinics are taking place at Speedgate?
A diary of events and clinics that are happening throughout the year can be found on our Events Page along with schedules that can be downloaded. All our events can be found on our online provider, Horse Monkey.
How do I pay to enter a Speedgate event?
All entries can be made online via Horse Monkey. Phone or email entries will not be accepted.
Where do I post my entries to?
Postal entries should to be sent to: Speedgate Events, Speedgate Farm, Fawkham, Longfield, Kent DA3 8NJ
When do entries close for each event and can I enter on the day?
British Dressage entries will close two weeks before the competition date. Late entries will be permitted if space is available. Unaffiliated Dressage entries close on the Tuesday before each show. Showing and Show Jumping entries close on the Wednesday before each show. Currently no entries are being taken on the day for any competitions.
If I have an enquiry about an event or clinic who do I contact?
The Events Manager can be contacted during office hours Monday to Friday on 01474 888474 or can be emailed at events@speedgate.co.uk. The Events mobile number 07498 979744 is only normally in operation during competition days.
When and how do I get my dressage or combined training times?
Times for all competitions will be emailed to all competitors via Horse Monkey. This will take place before 1pm on the Thursday before each competition.
Where will I be able to view the results from any of the events?
All Dressage results will be posted live on Horse Monkey as each competition is in progress. All Show Jumping and Showing results will be posted on Horse Monkey, after the competitions have completed. Competition reviews will be regularly added to our website, and all recent results will be included in this. You will be able to view this on the Events Page on this website.
What do I need to do if I would like to take part in a clinic being held at Speedgate?

Any clinics that we are holding can be booked on to via Horse Monkey. If you need any further information, then contact our Events Manager by calling 01474 888474 or emailing events@speedgate.co.uk.

If you are wishing to book on to an external clinic that is taking place here at Speedgate, then please contact the organiser of the clinic. Their contact details can be found on the Events Page on this website.